• If a booking is cancelled by the Customer more than 24 hours from the start of the period of hire, all monies paid will be refundable.

• ​If a booking is cancelled by the Customer less than 24 hours from the start of the period of hire, 50% of the full cost of the journey will be payable.

• ​If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire, 100% of the full cost of the journey will be payable.

• If a wedding booking is cancelled 30 days before the start of the period of hire, the deposit will be non-refundable.

• If multiple vehicle bookings are cancelled by the Customer, within 7 days before the start of the period of hire, 100% of the full cost of the journeys will be payable.

• If the customer does not appear at the time and place designated as the pickup point, 100% of the full cost of the journey will be payable.

• All refunded payments are subject to a processing fee to cover transaction costs incurred by Browns Chauffeur Ltd. This fee is non-refundable and will be deducted from the total amount refunded.

• Standard Refunds: If a refund is issued for any reason, a processing fee will be applied.

• Cancellations: If a booking is canceled within the eligible refund period, the refund will be processed minus the applicable processing fee.

• Payment Method Considerations: Refunds will be issued to the original payment method used at the time of booking. Additional bank or card processing fees may apply, which are the responsibility of the customer.

• Browns Chauffeur Ltd consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team. Advice about the legal rights of consumers is available from:

• The Citizens’ Advice Bureau (www.citizensadvice.org.uk)

• Trading Standards (www.gov.uk/find-local-trading-standards-office)

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• If the customer has any complaints regarding Browns Chauffeur Ltd , the customer is encouraged to inform Browns Chauffeur Ltd  as soon as possible, but no later than 7 days after the booking.

• Browns Chauffeur Ltd will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.